Privacy Policy

At Bas Tours Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information
  • Passport details (when required for booking)
  • Payment information
  • Travel preferences and requirements
  • Special assistance needs
  • Communication preferences
  • Emergency contact details
  • Dietary restrictions and preferences
  • Travel insurance information
  • Loyalty program memberships

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and device information
  • Browser type and version
  • Pages visited and interaction data
  • Booking and search history
  • Cookies and similar tracking technologies
  • Location data (if enabled)
  • Referral source
  • Session duration and timing

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing your tour bookings and reservations
  • Communicating about your bookings and services
  • Providing customer support
  • Sending promotional offers and newsletters (with your consent)
  • Improving our services and website experience
  • Ensuring compliance with legal obligations
  • Preventing fraud and ensuring security
  • Personalizing your travel experience
  • Conducting market research and analytics
  • Managing loyalty programs and rewards
  • Processing insurance claims
  • Coordinating with travel partners and suppliers

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third parties who assist us in:

  • Processing payments
  • Providing tour services
  • Customer support
  • Marketing and analytics
  • Hotel and accommodation providers
  • Transportation services
  • Travel insurance providers
  • Local tour operators and guides

3.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Ensure the safety of our users
  • Respond to government requests
  • Enforce our terms of service

4. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of sensitive data using industry-standard protocols
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and penetration testing
  • Limited access to personal information based on role requirements
  • Employee training on data protection and security best practices
  • 24/7 system monitoring for suspicious activities
  • Regular backup procedures and disaster recovery planning
  • Multi-factor authentication for administrative access

5. Your Rights and Choices

Under applicable data protection laws, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Oppose processing of your personal data
  • Right to Withdraw Consent: Revoke previous consent given
  • Right to Lodge a Complaint: Contact supervisory authorities

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage patterns
  • Personalize your experience
  • Improve our services
  • Maintain security and prevent fraud
  • Process online bookings
  • Track marketing campaign effectiveness
  • Enable social media integration

You can manage cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

For family bookings, all children’s data must be provided and managed by their parent or legal guardian.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Data processing agreements
  • Privacy Shield certification (where applicable)
  • Regular audits of data protection measures
  • Encryption during transfer and storage

9. Retention of Personal Data

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

After this period, your data will be securely deleted or anonymized.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New regulatory requirements
  • Improved security measures
  • Enhanced user protection

We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:

  • Email: info@bas-tours.com
  • Phone: +1 416-206-3231  |  +2 015-505-73473
  • Address: Hurghada, Egypt
  • We are glad to answer all your questions promptly through our chat widget.

For urgent privacy concerns or data breaches, please contact us immediately at our dedicated privacy hotline: +2 015-505-73473