Terms and Conditions

1. Introduction

Welcome to Bas Tours Services. These Terms and Conditions govern your use of Bas Tours (“the Website”) and the travel services we provide. By accessing or using our services, you agree to be bound by these terms.

2. Booking and Payments

2.1 Reservation Process

• Bookings are subject to availability and confirmation
• A valid credit card or payment method is required to secure your booking
• Full payment or deposit may be required at the time of booking

2.2 Payment Terms

• All prices are quoted in Euro (€)
• Prices include applicable taxes and fees unless otherwise stated
• “Book Now, Pay Later” options are available for eligible tours
• Payment processing is secured through trusted third-party providers

3. Cancellation and Refunds

3.1 Cancellation Policy

• Free cancellation up to 12 hours before the tour start time
• Cancellations must be made through your booking account or by contacting our customer service
• Different cancellation terms may apply for special tours or peak seasons

3.2 Refund Process

• Eligible refunds will be processed within 7-14 business days
• Refunds will be issued to the original payment method
• Partial refunds may apply for late cancellations or unused services

4. Tour Participation

4.1 Age Requirements

• Adult pricing applies to participants aged 12 and above
• Child rates apply to participants aged between specified age ranges
• Infant policies vary by tour

4.2 Health and Safety

• Participants must follow tour guide instructions and safety guidelines
• Some tours may have physical requirements or restrictions
• Travel insurance is recommended for all participants

5. Our Responsibilities

• Providing the services as described in the tour description
• Ensuring qualified guides and safe transportation
• Maintaining communication regarding any changes or updates to the tour
• Protecting your personal information according to our Privacy Policy

6. Your Responsibilities

• Providing accurate booking and contact information
• Arriving at the designated meeting point on time
• Respecting local customs and regulations
• Having necessary travel documents and identification

7. Modifications and Cancellations by Egyptra

We reserve the right to modify or cancel tours due to:

• Weather conditions affecting safety
• Insufficient participants
• Force majeure events
• Operational necessities

8. Contact Information

For any questions or concerns regarding these terms, please contact us at:

• Email: info@bas-tours.com
• Phone: +1 416-206-3231  |  +2 015-505-73473
• Address: Hurghada, Egypt